Privacy Policy – CeyCab
At CeyCab, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you use our services.
1. Information We Collect
We may collect the following information:
- Full name
- Email address
- Phone number
- Pickup and drop-off locations
- Payment information
2. How We Use Your Information
We use your data to:
- Provide and manage ride bookings
- Send booking confirmations and driver details
- Process secure payments
- Contact you for customer support or account-related issues
3. Data Security
Your personal data is stored securely. We do not store or have access to your card details. All online payments are encrypted , a licensed payment gateway provider in Sri Lanka.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. Your data may be shared with drivers and payment providers only as necessary to complete your bookings.
5. Cookies
Our website may use cookies to improve user experience and analyze traffic. You can choose to disable cookies through your browser settings.
6. Your Rights
You have the right to access, update, or request deletion of your personal data at any time. For any such request, email us at [email protected].
7. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with a revised date. Continued use of our service implies acceptance of the updated policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: [email protected]
- Hotline: +94788466566
9. Third-Party Services
We may use third-party services such as Google Analytics or Facebook Pixel to better understand how users interact with our website. These services may collect anonymous usage data through cookies or similar technologies. This helps us improve our platform experience, detect technical issues, and monitor site performance. Rest assured, no personally identifiable information is shared through these analytics tools. You can opt out of tracking by adjusting your browser settings or enabling Do Not Track (DNT) in your browser.
10. Legal Compliance
We comply with all applicable privacy and data protection laws in Sri Lanka, including the Personal Data Protection Act. Any government request for data will be carefully reviewed and only fulfilled if required by law. We are committed to protecting your rights as a digital citizen.
11. Consent
By using our services, you agree to the collection and use of information as outlined in this Privacy Policy. If you do not agree, please refrain from using the CeyCab website or mobile application. Continued usage implies acceptance of all terms listed above.
For more details on our service rules, visit our Terms and Conditions page.
12. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has submitted personal data without parental consent, we will immediately delete that information from our servers. Parents or guardians who believe their child may have submitted data can contact us at [email protected].
13. Marketing Communications
By using our services, you may receive transactional emails, SMS confirmations, or promotional messages. You can opt out of promotional content at any time by clicking the unsubscribe link in emails or replying “STOP” to SMS. However, essential communications such as booking confirmations or policy updates may still be sent.
14. Effective Date
This Privacy Policy is effective as of July 2025. Continued use of our platform implies your agreement to the terms outlined above. We recommend checking this page regularly to stay informed about how we protect your personal data.