Terms and Conditions CeyCab – 10 Essential Policies You Must Know
Welcome to CeyCab.lk, your trusted platform for reliable, affordable, and fast cab services across Sri Lanka. This terms and conditions CeyCab page outlines our policies to help users understand their rights, responsibilities, and the scope of our services. By accessing or using our website or mobile application, you agree to comply with these terms. If you disagree with any part of the terms, please refrain from using our services.
1. Introduction
CeyCab is an online cab booking service that connects customers with drivers across Sri Lanka. These terms and conditions CeyCab apply to all users, whether you book a cab, create an account, or simply browse our site.
2. User Eligibility
You must be at least 18 years old to use CeyCab services. Users must provide accurate and complete personal details when signing up or booking a ride. False information or impersonation may lead to a ban.
3. Booking & Confirmation
All bookings must be made via the CeyCab website or mobile app. Once a ride is confirmed, you will receive driver details via SMS or email. It is your responsibility to verify the booking information.
4. Payment Policy
All payments are processed securely . We do not store any card details on our servers. Pricing is displayed in Sri Lankan Rupees (LKR) and may vary based on distance, time, or surge pricing.
5. Cancellations & Refunds
- You may cancel your booking up to 1 hour before the scheduled pickup time for a full refund.
- No refunds will be issued for last-minute cancellations or no-shows.
- Refunds (if applicable) will be processed within 5–7 business days to the original payment method.
6. User Conduct
All users must treat drivers with respect. Offensive language, harassment, or abuse towards drivers or staff will result in account suspension or legal action. Misuse of our service for any illegal purpose is strictly prohibited.
7. Privacy Policy
We are committed to protecting your personal data. All information collected is handled as described in our Privacy Policy. We use encryption to ensure your details remain secure at all times.
8. Intellectual Property
All content on CeyCab.lk, including our logo, text, and images, is the property of CeyCab and may not be reused without written permission. Violations of intellectual property will result in legal consequences.
9. Limitation of Liability
CeyCab is not liable for delays, damages, or losses caused by third-party drivers. While we carefully vet our drivers, any issues during the ride should be reported immediately via our Contact Us page.
10. Updates to These Terms
We may update these terms and conditions CeyCab from time to time without prior notice. Users are encouraged to revisit this page periodically to stay informed about any changes. Continued use of our service constitutes acceptance of any modifications.
11. Contact Information
If you have questions regarding these terms, reach out to our support team:
- Email: [email protected]
- Hotline: +94788466566
For information on how we handle refunds, please read our Refund Policy.
12. Service Availability
CeyCab strives to provide uninterrupted cab booking services across all major cities in Sri Lanka. However, availability may vary based on driver presence, regional restrictions, or unforeseen circumstances such as extreme weather or political unrest. We do not guarantee service in all locations 24/7, though we work hard to meet every request.
13. Dispute Resolution
In the event of a dispute related to a booking, payment, or driver experience, users are encouraged to first reach out to our customer support team. We aim to resolve most issues within 3 business days. If no resolution is achieved, you may escalate the issue in writing to [email protected] or through our Contact Us page.
We appreciate your cooperation and understanding in helping us deliver a smooth, fair and respectful ride experience to all users of our platform.
