Every Ceycab transfer is built around your safety. From driver vetting to vehicle inspections, here's exactly how we protect international tourists across Sri Lanka.
| Requirement | Ceycab Standard | Status |
|---|---|---|
| Criminal Background Check | Passed by Sri Lanka Police | ✓ All Drivers |
| Driving Experience | Minimum 5 years, tourist routes preferred | ✓ Verified |
| Tourist Driver License | Active, annually renewed | ✓ All Drivers |
| English Proficiency | Conversational English tested by Ceycab | ✓ All Drivers |
| Medical Fitness | Annual medical certificate required | ✓ Documented |
| Hospitality Training | Internal training on tourist service standards | ✓ Completed |
| Route Knowledge | Tested on all major tourist routes | ✓ Tested |
| Zero Tolerance Policy | Alcohol, drugs, mobile use while driving | ✓ Enforced |
You receive your driver's name, photo, and vehicle registration 24 hours before pickup. Share these with your accommodation. Our team is reachable 24/7 on WhatsApp if you have any concerns.
Your driver waits in the official arrivals area with a name board. Never accept rides from drivers who approach you first in the car park — these are often unlicensed. Look for the Ceycab name board.
You can WhatsApp our support team at any point during your transfer. If you ever feel uncomfortable, contact us immediately — we have a protocol for every scenario.
Late-night and early-morning transfers are common and handled safely. All vehicles have working lights, and our drivers are experienced night drivers. We recommend sharing your driver details with hotel reception.
Every Ceycab journey is covered by our safety guarantee. 5,000+ tourists can't be wrong.